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Employer Services

EASTCONN Employer Services

EASTCONN Employer Services can help your organization increase productivity, employee retention and improve team performance.


Intensive Customer Service Training

This course will help improve communication between coworkers and customers and raise morale in your employee group. Employees will learn phone and email etiquette, conflict resolution strategies, listening skills, time management, team building practices and more. This course is a great preparation resource for the National Retail Foundation’s Customer Service and Sales Certificate.

Intensive Customer Service Training Flyer (PDF)


Microsoft Office Training

This course offers training in Microsoft Office programs including Word, Excel, PowerPoint and Outlook. Customized training is available to suit your needs.

Microsoft Office Training Flyer (PDF)


Manufacturing Training Course

This customized curriculum will cover communication in the workplace, common work forms, quality control procedures, health and safety in the workplace, commands and signals, basic math and much more.

Manufacturing Training Flyer (PDF)


English Language For The Workplace

This customized curriculum will support employees’ English Language development to strengthen their communication and productivity in the workplace. Our curriculum is fully customized to meet your needs and to help your employees succeed.


Spanish In The Workplace

Increase communication and productivity in the workplace by offering Spanish-language training to your English-speaking employees. Benefits include improved safety and better rapport among staff. Our curriculum is fully customized to meet your needs and will help you close communication and cultural gaps. 

Spanish in the Workplace Flyer (PDF)

For additional information, please contact:

Jessica Dapsis
Jessica DapsisGuidance CounselorThis email address is being protected from spambots. You need JavaScript enabled to view it.

EASTCONN is a public, non-profit, Regional Educational Service Center, which has been serving the education needs of northeastern Connecticut schools and communities since 1980.

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